So those who know me well, fully appreciate that I am not an Apple Fan Boy. I’ve written obliquely and directly on this issue.
My experience of the iPad over the past 12 months has certainly not endeared me (as a previously committed android tablet aficionado) to Apple, continually frustrated by a device and an operating system that tries hard, and continually falls short of expectation.
Neither has the events of the past 4 days endeared me to the hardware, or the software. But yet again – dropped firmly in the sh!te by the Apple “system” and perhaps my own efforts to do things my own way – I have subsequently been subject to a phone line support experience truly unparalleled in the annals of computer technical support. Let me start now as I will finish – Carlos, of Apple-Care (and the other two people I spoke at length to over the past 4 days) – I salute you.